Who this policy is for
This policy covers services booked from VISIONATL, operated by Vision Media Atlanta LLC, The Youth Athlete Exposure Agency. It explains how deposits, cancellations, rescheduling, and refunds work.
Deposits
- A deposit of 50 percent of the service price books your date. Your date is not held until the deposit is paid.
- If you cancel 7 or more days before the booked date, your deposit is refunded in full.
- If you cancel less than 7 days before the booked date, the deposit is not refundable, because the date was held for you and other work was turned away.
- If we cancel a booking, you choose a new date or a full refund of everything you paid for that booking.
One-time shoots
This includes Game Film (phone footage, from $135) and Sports Media Coverage (camera footage, $235), and other one-time sessions.
- The balance is due before final delivery of your content.
- If the event is cancelled or postponed by the organizer or venue, tell us as early as you can. Amounts you paid beyond the deposit are refunded, and the rescheduling terms below apply to your deposit.
- If we attend and film as agreed, the service has been delivered and the shoot fee is not refundable.
Rescheduling
- You may reschedule once at no charge with at least 48 hours notice, subject to our availability.
- Rescheduling with less than 48 hours notice, or a second reschedule, may be treated as a cancellation under the deposit terms above.
Monthly services
This includes Social Media Management (from $1,450 per month) and Athlete Branding (from $2,450 per month).
- You may cancel at any time by emailing hello@visionatl.com. Cancellation takes effect at the end of the current paid period, and service continues until then.
- Fees for a period that has already started are not refundable for that period.
- Work already created and delivered during a paid period stays delivered and is not returnable.
Digital deliverables
- Your content is delivered digitally. Once content has been delivered as agreed, it cannot be returned, so refunds are not offered on delivered work.
- If we deliver the wrong files, miss agreed deliverables, or make an error, tell us within 7 days and we will fix or redeliver at no charge. If we cannot fix it, we will refund the part of the fee that covered the missing or faulty deliverable.
How to request a refund
Email hello@visionatl.com with your name, the service and date booked, and the reason for the request. We respond to every request. Approved refunds are processed through Stripe to the original payment method. Stripe processing times vary, and most refunds appear within 5 to 10 business days after approval.
Contact
VISIONATL, 101 Marietta St NW, Atlanta, GA 30303
hello@visionatl.com
404-236-6464